Privacy Policy

Effective Date: 1st December 2024
Last Updated: 1st December 2024

BlackJackal Ltd, TA Agile Digital Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we collect, how we use it, and the rights you have regarding your information.

This Privacy Policy applies to our app (the “App”), which integrates with Meta’s services, including WhatsApp and Facebook.

1. Information We Collect

We may collect the following types of information when you use our App:

a. Personal Information

  • Contact Information: Names, email addresses, phone numbers, and business details.
  • Account Details: Meta account IDs, WhatsApp Business numbers, and profile information.

b. Communication Data

  • Messages and media sent or received through WhatsApp that are processed by our App.

c. Technical Information

  • Device and browser details.
  • IP addresses and usage logs.
  • Meta-provided tokens and APIs for service functionality.

d. Other Information

  • Notes, tags, and CRM-related data added by your business or users.

2. How We Use Your Information

We use the information we collect to:

  1. Facilitate App Functionality: Enable integration with WhatsApp and Facebook for message synchronization, user management, and CRM features.
  2. Provide Services: Allow your business to send, receive, and manage WhatsApp communications.
  3. Improve Performance: Enhance the functionality, security, and user experience of our App.
  4. Compliance: Comply with Meta’s policies and applicable laws.
  5. Customer Support: Address your queries and technical issues.

3. Sharing of Information

We do not sell your data to third parties. We may share your information with:

  1. Meta Platforms, Inc.: To facilitate WhatsApp and Facebook integrations.
  2. Service Providers: Third-party vendors who assist in hosting, analytics, and service delivery, bound by confidentiality agreements.
  3. Legal Authorities: When required by law or in response to valid legal requests.

4. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, regulatory, or contractual obligations.

You may request deletion of your data by contacting us at support@agiledigitalsolutions.co.uk.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access and Correction: Request access to or correction of your personal data.
  • Data Deletion: Request deletion of your data, subject to our legal obligations.
  • Objection and Restriction: Object to or restrict certain data processing activities.
  • Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, contact us at [Insert Contact Information].

6. Security of Your Information

We implement robust security measures to protect your information, including encryption and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services

Our App relies on Meta’s APIs, which are governed by Meta’s privacy policies. We encourage you to review Meta’s Privacy Policy for more information.

8. Children’s Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new “Effective Date.” Your continued use of the App indicates your acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

BlackJackal Ltd TA Agile Digital Solution
Redlands Business Centre
Tapton House Road
Sheffield, S10 5BY
Email: support@agiledigitalsolutions.co.uk
Phone: 0114 437 2801